Here are 10 reasons you might reconsider banking with GTBank in Nigeria, based on customer reviews, reported issues, and recent developments:
1. Poor Customer Service
Many customers report unresponsive, rude, or unhelpful support. Long hold times (over 30 minutes), ignored emails, and dismissive branch staff are common complaints .
2. Frequent Technical Failures
The GTBank mobile app and USSD (*737#) often crash, fail transactions, or deduct money without completing transfers. Some users couldn’t log in for weeks after switching devices .
3. Unexplained Charges & Hidden Fees
Customers cite arbitrary deductions for “maintenance fees,” “SMS alerts,” and other unclear charges, with little transparency or resolution when disputed .
4. Slow Resolution of Issues
Complaints about failed transactions, fraud, or card issues take weeks (or months) to resolve, with no updates from the bank .
5. Security Vulnerabilities
Accounts reportedly get hacked, but GTBank fails to act swiftly. Victims face delays recovering stolen funds, and security upgrades seem inadequate .
6. Bureaucratic Processes
Simple requests (e.g., card replacement, BVN updates) involve excessive paperwork and delays, unlike faster competitors .
7. Recent Core Banking System Disruptions
A 2024 system migration caused prolonged outages, leaving customers unable to access funds or complete transactions for days .
8. No Proactive Communication
The bank rarely informs customers of service disruptions upfront, exacerbating frustration during outages or delays .
9. Regulatory Penalties
GTBank’s UK subsidiary was fined £7.6M in 2023 for repeated anti-money laundering failures, raising concerns about compliance culture .
10. Better Alternatives Exist
Customers switching to banks like Access report faster service, warmer staff, and fewer technical issues .
Final Note
While GTBank has loyal long-term customers, recent trends suggest declining reliability. If you prioritize efficiency and transparency, exploring alternatives may save time and stress. For complaint procedures, see .
Sources: Trustpilot reviews, Nairametrics, Al Jazeera, GTBank’s official channels.
